faq
Frequently Asked Questions
What is the Calcium Intense Volume Multi-Balm™?
→ It’s a multi-use anti-aging balm that visibly smooths fine lines, firms skin, and locks in long-lasting hydration.
Formulated with 32 % Shea Butter, 23 % Beeswax, 6 % Marine Collagen, and 2 % Bio-Active Calcium, it helps restore your skin’s natural elasticity and glow — no irritation, no fragrance, no needles.
How fast will I see results?
→ Most users notice instant smoothness and hydration after the first swipe, and a visibly firmer, more radiant look within 7 days.
Clinical results show:
- 94 % saw firmer skin
- 96 % found skin more radiant
- 97 % felt smoother skin
Where can I apply it?
→ Everywhere your skin needs a little lift: under-eye area, smile lines, around the lips, neck, and even dry hands.
It’s safe for daily use on delicate areas thanks to its gentle, fragrance-free formula.
How often should I use it?
→ For best results, apply morning and night on clean skin.
You can also re-apply anytime during the day to refresh makeup or relieve dryness.
Can I use it under makeup?
→Absolutely. The balm’s lightweight, non-greasy texture makes it an excellent smoothing primer for concealer or foundation.
It keeps makeup from settling into fine lines.
Delivery & Returns
How long will my order take to be delivered?
→ Your Velora balm are shipped within 24 hours after your order is confirmed. Delivery is handled by specialized carriers to ensure that your order arrives in perfect condition.
Delivery times average 7 to 10 business days after shipment.
Do you ship internationally?
→ Yes, we ship worldwide. Shipping costs vary depending on the destination country.
Can i amend or cancel my order once it has been placed?
→ We process and dispatch orders very quickly to ensure fast delivery, so we’re usually unable to amend orders once they’ve been confirmed. Please make sure all shipping details are correct before checkout.
If your order hasn’t yet been dispatched, you can request a cancellation by contacting us right away at contact@velora.com
If your package has already been shipped, don’t worry — you’re still covered by our 30-Day Money-Back Guarantee.
Once you receive your order, simply return it within 30 days for a full refund.
Please note: if there’s an address error and the package is returned to us, we’ll gladly resend it or issue a refund (excluding shipping fees). We’ll always do our best to help you as quickly as possible.
What if it doesn’t work for me?
→ You’re completely covered by our 30-Day Money-Back Guarantee.
If you’re not in love with your results, just return it — no questions asked.
When will I get my refund?
→ We'll process your refund once your return has arrived and been checked. This usually takes a few days, and we'll send you an email to confirm when your refund has been issued.